Nike, a well-known creator, marketer, and supplier of athletic footwear and gear, and Cognizant, a US-based global professional services firm, have announced a new partnership to modernize and support Nike’s technological operations. By the new five-year contract, Cognizant will combine several of Nike’s IT support operations and provide services to Nike in more than 230 sites worldwide.
According to a news release from Cognizant, the agreement will allow them to serve Nike’s clients, partners, and staff members through multilingual IT customer care, deskside, and dispatch depot, as well as application and infrastructure support.
Nike expects the cooperation to significantly reduce costs, increase self-service capabilities, and boost service productivity. Cognizant will offer onsite and remote assistance to all of Nike’s workers globally to fix any hardware difficulties, including laptops and business phones. Additionally, Cognizant will offer engineering and backend solutions for all of Nike’s enterprise-wide applications, including mobile apps, computer software, and the company website, through level 1 and 2 support.
The partnership is a part of Nike’s ongoing digital transformation, fueled by investments in capabilities that speed up product innovation, brand differentiation, and close personal relationships with Nike customers worldwide. The 14-year relationship between the two businesses is likely to be strengthened by this new deal.
“We are excited to help Nike drive exceptional customer, employee, and partner experiences by leveraging hyper-automation, AI, and process re-engineering,” said Sushant Warikoo, head of Cognizant’s retail sector business unit. “By fusing our expertise in the retail sector and technology with our 14 years of business knowledge of Nike, we are able to equip them with the cutting-edge IT capabilities needed to support their global growth and ensure seamless technology experiences for everyone,” says the company.
